ตำแหน่งงานว่างFront office Supervisor งานประจำ N/A

www.kohchangkacha.com

Front office Supervisor

- Ensure Outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanour at all times.
- Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guests preferences and special requests.
- Cross Check all billing instructions are correctly updated
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Ensure Front office log book and hotel log book is always updated and actioned upon.

อัตรา : 1

เงินเดือน : N/A

สวัสดิการ :
serviece charge, tip, commission, อาหาร 3 มื้อ , ที่พักห้องละ2คน, แบบฟอร์ม, ประกันสังคม,

คุณสมบัติผู้สมัคร : 1. Male / Female Age not over 45 years 2. Graduation from an accredited college or university in an appropriate curriculum 3. Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel. 4. Computer Knowledge and experience in MS office programs. 5. A positive attitude and excellent communication skills. 6. Ability to remain calm whilst under pressure. 7. Knowledge of Opera / Fidelio / Other world Class Property Management System is required. 8. If you have experience using the program Comanche will be considered special cases.

สถานที่ปฏิบัติงาน :
เกาะช้าง คชา รีสอร์ท แอนด์ สปา

จังหวัด : ตราด