ตำแหน่งงานว่างComplaint Management Manager งานประจำ Negotiable

บริษัทโฮยา ลำพูน จำกัด ในส่วนของโรงงานผลิตเครื่องมือการแพทย์

Complaint Management Manager

Complaint Management
• Responsible for the management of the complaint handling team and process for receiving/investigation on returned complaint product from all regions.
• Establish and monitors complaint metrics and drives process improvements to streamline complaint handling based on performance trends.
• Responsible for compiling and generating complaint reports/metrics on the field performance.
• Responsible for the post-market surveillance process and reporting.
• Responsible for issuance of investigation report or letter on alleged defective products to customer when necessary.
• Lead and drive complex product failure analysis and investigation, to identify the failure modes and root cause.
• Initiate and facilitate corrective or preventative actions as needed, identify issue related to manufacturing or design deficiency and drive on corrective and/or preventive actions.
• Audit on completed complaint files to ensure compliance to Quality Management System and regulatory requirements
• Support and participate in internal and external audits.

Leadership
• Manage and develop a center of excellence team that provides leadership, best manufacturing practices, research, support and/or training for manufacturing site. Identify technical and people management skill set gaps. Develop direct reports skills through development plan execution
• Manages prioritization of team resources and deliverables.
• Execute projects and any others related activities as directed by supervisor.

อัตรา : 1

เงินเดือน : Negotiable

สวัสดิการ :
เบี้ยขยัน, ค่าอาหาร, ค่าเดินทาง, กองทุนสำรองเลี้ยงชีพ, ยูนิฟอร์ม, ค่ารักษาพยาบาล

คุณสมบัติผู้สมัคร : 1. Bachelor degree in a science or engineering field 2. At least 8 years of experience in a manufacturing industry with experience in product complaint handling management 3. Strong fundamentals in complaint/feedback handling investigation principles, auditing and problem-solving skills required 4. Knowledge in ISO9001 or ISO13485 preferred. People skills and project management skill 5. Demonstrated understanding of Statistical analysis and experience implementing performing trend analysis 6. Demonstrated track record of effectively influencing and negotiating with suppliers and leading effective/successful change initiatives 7. Working knowledge of investigation techniques, quality assurance procedures, statistical analysis 8. Familiar with failure investigation techniques, methods and equipment, able to work within international environment, lead and coach cross-functional teams 9. Skilled at reviewing, trending, analyzing and reporting data using databases and/or Excel 10. Be able to lead constructive debate about product quality with co-workers and suppliers

หมายเหตุ :
Ms.Inthira Klongkanngarn (Mint)
inthira.hr@md.hoya.co.jp
(053) 582540 , (053) 582484

สถานที่ปฏิบัติงาน :
นิคมอุตสาหกรรม ลำพูน

จังหวัด : ลำพูน